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Talking About Quality

Hemm,,,, What is quality ? Juran said : Quality is those features of products which meet customer needs and thereby provide customer satisf...

Hemm,,,, What is quality ?

Juran said : Quality is those features of products which meet customer needs and thereby provide customer satisfaction. (Joseph M.Juran, Juran’s Quality Handbook Fift Edition.Hal 2.1)

Jack P. Pekar said : Quality is providing goods and services that meet or exceed customer requirements. (Jack P. Pekar. Total Quality management Guiding Principles for Application.hal. 9)

McGRAW-HILL said : Quality keeps customers by giving them the value they want. (Quality Management Demistifiyed. Hal. Xiii)

And I Said : Mutu adalah kepuasan hati terhadap suatu produk/ jasa sehingga customer menjadi loyal dan total.

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DE-YUAN.COM ~ Berita Online Hari Ini: Talking About Quality
Talking About Quality
DE-YUAN.COM ~ Berita Online Hari Ini
http://www.de-yuan.com/2012/06/talking-about-quality.html
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